Service Marketing
Digicel’s service mix is based on two major segments; Consumers services and Business services.
- Online Top Up- Allows customers
to send call credit to family & friends or to their own cell phone,
from anywhere in the world
- Online Bill View-
For convenience, allows postpaid (contract) customers to view and
pay bills online
- 24 hour Toll Free
Customer Care-
Customers can call the contact center at any time any day for any queries
or complaints
- Retail/Service
Outlets –
Sufficient, strategically placed Retail and Service outlets to handle
sales and after sales, e.g. repair centre, data provisioning, transfer of
information between mobile devices.
- Mobile
Internet/Data –
Offers both prepaid and postpaid customers the ability to have the world
at their fingertips.
Business Services
Digicel Business has developed customized packages
to meet the needs of its business clients, using regular focus groups to assess
the changing requirements of the customers to ensure that its products and
services remain relevant. Digicel
Business is the largest supplier of telephony and
communications solutions for SMEs, large businesses & enterprises and
government agencies
Small
Business Enterprise (SME) - Helps SMEs enjoy the benefits
of cutting-edge, business communication solutions with the region’s
leading business solutions partner, all at a fraction of the cost.
Large Enterprise- Digicel offers Cutting edge solutions to transform its clients’ business.
Partnering with Digicel allows Large enterprises to
reduce their IT support and maintenance costs, maximize productivity and
increase operational efficiencies across their corporations.
Government- as the region’s
leading Business full service solutions partner Digicel allows Government
agencies to enjoy improved efficiency and better productivity, Digicel Business
provides:- Integrated
services -Streamlining
systems so information doesn’t get lost or duplicated across multiple
platforms.
- Enhance
your IT security - Ensuring
all company data is 100% backed up, totally secure and accessible no
matter what happens.
- Reduce
your communications spend -With more efficient systems and expertly managed services, less
money will be spent on IT support.
- Full
workforce mobility -Enabling
employees to stay in constant contact and access all the key information
they need anywhere, anytime.
Digicel’s full service business
solutions include:
Digicel Business offers the
fastest, best value and most secure connections available.
Outsource the maintenance,
monitoring and management of your ICT systems to Digicel
Business.
Digicel Business can streamline communications
with expert consulting and implementations.
Digicel Business can manage
technology in the most secure and cost effective way.
Non Profit Marketing
Digicel is so much more than a
telecommunications company. The company prides itself on being a part of the
fabric of the communities in which it operates as it endeavors to make a
positive contribution to the lives of all our customers.
Digicel gives back across all our
markets – from Panama to Papua New Guinea, from St. Lucia to Samoa – and
everywhere in between.
The Digicel Foundation
The
Digicel Foundation, which operates in four counties: Haiti, Jamaica, Papua New
Guinea and Trinidad and Tobago, is a non-profit organization that distributes
and utilizes funds on a charitable basis for the sole purpose of building
communities and community spirit in its respective countries. The
foundations projects involves a wide range of school and sports projects, as
well as well as providing some J$200 million in assistance after Hurricane Ivan
devastated many of the islands, especially Grenada and the Cayman Islands.
The Digicel Foundation strives to
ensure that communities are healthy, primarily through the support of Community
based and driven activities which should embrace social, cultural and particularly
educational objectives.
Caring Connections
Digicel's
Caring Connections is also a corporate responsibility program established in
2004 with the purpose of strengthening Caribbean communities by addressing
education, youth, social and cultural needs. The Caring Connections program is being done in collaboration with like-minded social partners in special education, special needs, etc. It aims to empower communities to conceptualize and execute projects focused on the youth and the community.
Sponsorships
Disaster Preparedness
Hurricane season in the Caribbean
officially begins in June and typically lasts through to November, with many
occurring during August and September across the region.
In the event of a hurricane or other emergency, it is extremely important that critical response agencies and communities have access to communications in times of crisis and Digicel is committed to providing its fullest support to communities.
Digicel's primary concern is the safety and welfare of its customers and employees; and therefore wants to do everything possible to help ensure they are fully prepared for expected hurricanes.
The company partners with the Caribbean Disaster Emergency Response Agency (CDERA) and offer support through the facilitation of SMS alerts and donation of phones and air time.
To its customers, Digicel provides hurricane alerts, tracking maps, supplies and public safety information.
In the event of a hurricane or other emergency, it is extremely important that critical response agencies and communities have access to communications in times of crisis and Digicel is committed to providing its fullest support to communities.
Digicel's primary concern is the safety and welfare of its customers and employees; and therefore wants to do everything possible to help ensure they are fully prepared for expected hurricanes.
The company partners with the Caribbean Disaster Emergency Response Agency (CDERA) and offer support through the facilitation of SMS alerts and donation of phones and air time.
To its customers, Digicel provides hurricane alerts, tracking maps, supplies and public safety information.
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