Digicel currently operates in 31 markets across the Caribbean,
Central America, and The Pacific regions. The company invests in networks
to provide close to 100% population coverage, bringing mobile service to local
and rural residents that never before had the option of mobile communications. Digicel seeks to connect its users in these 31
markets to the world by providing the best in voice and data.
Digicel’s “DigiWorld” product offers customers the opportunity to stay connected and use their Digicel mobile handsets in over 100 countries in the world.
From October 1st 2013, all Digicel customers now
have the freedom to roam on any Digicel network across the Caribbean and
Central America and use their mobile device as if they were at home by being
charged the same best value home rates while abroad. Digicel’s commitment is to ensure that its
customers receive the best value possible, no matter where they are in the
world .
Digicel currently has more than 200 international roaming
partners in more than
100 countries, twice as many as its nearest competitor. In February 2007, Digicel signed a
three-year partnership agreement with Vodafone. Though both remained separate
and independent companies, the agreement, which included Digicel's sister
operation in Samoa, resulted in the offering of new roaming capabilities. The
two groups also became preferred roaming partners of each other. Digicel adds on roaming countries to its
footprints on a regular basis, to ensure that its customers are able to connect
to the world.
Digicel
is committed to keeping family and friends abroad connected to those at home in
the Caribbean via online top up where they can log on to www.Digicelgroup.com
to send top up or minutes. Top up online and check instantly how much credit
is sent to the number you want to recharge.
Customers
can also go into any of Digicel’s thousands of authorized retail locations
across the US, Canada and the UK and purchase Digicel top up or send Digicel
minutes to friends and relatives in their home country.
Digicel recognizes
the importance of empowering the Diaspora in the US, UK and Canada to top up
family and friends to stay connected. These top up senders are hailed as migrant
heroes, who went overseas and work very hard to help the families they left
behind in the islands. Digicel Diaspora offices located in Miami, Florida is tasked
with managing the efforts to increase revenue through online top ups, and
provides a platform and encourages sending of credit to over customers 25
countries with enticing promotions and giveaways. In December 2013, in addition to the current
Everyday Double and Triple Bubble online promotions, Digicel further connected
and treated its customers across Diaspora territories by conducting in-store
promotions in over 70 stores in New York, Miami, Montreal, Toronto and London
The Way Forward
Digicel is no longer just a mobile phone company. Digicel has evolved into a full telecoms solution enterprise, now offering internet, landlines, business solutions, cabling; all of these services offered under the umbrella of the Digicel brand. Digicel is well poised to remain a leading global telecommunications provider.
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