Chapter 7- Business Marketing

Digicel Business is the region’s leading full service business solutions partner working with over 1,000 enterprises across the Caribbean and Central America.

 

The company partners with world-class industry leaders to obtain the highest level of accreditations to ensure its business customers receive the best in class service and technology. Some of Digicel's key partners include: Avaya, Cisco, Citrix, Check Point, Linux, Microsoft, Oracle, OnSSI, IBM, and many more.

 

With over 250 highly trained professionals, Digicel believes it's their job to find the right solution clients businesses.  

 

Digicel's customers are kept ahead of the game with leading technology solutions to solve their business problems. Digicel Business delivers value, innovation and partnership to all its partners; from small businesses to large enterprises and government departments.

 

DIGICEL BUSINESS

 

Digicel Business partners with businesses to maximize the potential of technology to solve intricate business and technical challenges. Digicel Business delivers the best and most advanced Business solution systems to SMEs, corporate and public sector customers whilst helping them to manage cost and improve their efficiency in delivering their products and services to their customers.

Digicel Business helps the Insurance Corporation of Barbados Limited (ICBL)

 

The Challenge

ICBL was experiencing challenges with its previous Voice over Internet Protocol (VoIP) phone system. Its outdated phone system  was not able to take full advantage of newer technologies on the market meaning it was unable to access services such as call monitoring, recording and contact centre features.

The Solution

The solution implemented by Digicel Business is a state of the art Cisco Unified Communications Manager which gives the company all of the features it requires plus end-to-end collaboration capabilities which include video conferencing, voice messaging, instant messaging, presence, mobility, and more – for every user

 

The Government of Saint Lucia moves ahead with the with the deployment of Digicel Business F6 Vehicle Services Solution

 

The Challenge

The government of St. Lucia could not keep track and efficiently manage the use of state owned vehicles assigned to civil servants.  It was impossible to track abuse and misuse of these vehicles. The costs of maintenance needed to be reduced and to do so better management systems needed to be in place.

The Solution

Digicel F6 Fleet  was introduced to Saint Lucia, as an innovative fleet management solution specifically designed to provide live monitoring of any vehicle regardless of location and time, geared to enable any organization to optimize vehicle fleet performance, manage vehicle operating cost, monitor driver behavior and in so doing account for the usage and safety of that fleet of vehicles, while capturing a wide range of vehicle usage patterns including fuel consumption, geo-fencing, maintenance scheduling and crash reporting.  This data is available in real time from a centralized cloud data base and stored for future reference. 

The Digicel F6 Asset Tracking Management System is the first of its kind to be introduced in St Lucia and will be installed in over 300 State owned vehicles currently assigned to Ministries and other Government Agencies.  With the deployment of this solution, the Permanent Secretaries and Heads of Departments can now, systematically and effectively manage and account for the usage of every vehicle as well as the driving behavior of the drivers assigned to that vehicle.  The system allows for managers to proactively set the parameters for vehicle usage so that they can be alerted and notified of any breach in these parameters. The Permanent Secretaries and Heads of Departments can now set rules regarding usage of its vehicular assets, manage the routes that they want the vehicle to travel using the geo-fencing tool, set speed limits for different vehicles as well to set a timetable for use of the vehicles.

Premium Service

Digicel has set a new standard in customer service, since its launch in 2003. The company has  consistently raised the bar in consumer telecommunications.

Now it's changing the game in business telecommunications.

Digicel Business provides the service that will help accelerate clients' business beyond the speed and capacity thought possible; i.e.:

·         Dedicated Account Managers

·         Problem resolution & support: 24/7/365

·         Network monitoring: 24/7/365

Digicel Business provide the best people working tirelessly to provide all business customers with a peerless service.